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How to reply to customers from one inbox in 12Bot

Reply to customers from one inbox, with their details, assignment, and tags in one place.

What this video covers

Keep every customer conversation moving from one inbox.

  1. From your dashboard, click Conversations in the sidebar. Your inbox shows all your conversations.
  2. Choose the lead you want to reply to.
  3. Read the chat, type your message, then click Send. Your reply appears in the conversation.

Respond promptly to keep your customers engaged. The contact panel shows their details, assignment and tags in one place, across WhatsApp, Facebook and Instagram.