How does 12Bot connect to WhatsApp?

12Bot connects through the official WhatsApp Business API provided by Meta. No unofficial tools. No risk of your number getting banned. No special business verification is required to get started. You authenticate your number once and 12Bot handles the rest.

Can I train the bot on my own business information?

Yes. Upload your menu, FAQ document, pricing list, or paste your website URL. The bot will answer customer questions using your actual business content — not generic responses. Supports PDF, plain text, and URLs.

Does 12Bot integrate with ecommerce platforms?

Yes. 12Bot integrates with Shopify and WooCommerce for product sync, abandoned cart recovery via WhatsApp, and automatic order status updates. Also supports 12Commerce and any custom platform via webhooks and API.

Do I need coding experience to set up flows?

No. Use the visual drag and drop flow builder to create multi-step conversations with conditions, buttons, and AI responses. Ready-made industry templates are also available for a quick start.

Which languages do the bots support?

12Bot supports multilingual conversations. English, Urdu, Roman Urdu, and Arabic are all supported. You set the language in your bot settings. Bilingual bots that switch between languages also work.

Can multiple team members use the same WhatsApp number?

Yes. The shared team inbox lets multiple agents view conversations, get assigned to specific chats, and reply — all from the same WhatsApp number. Role options include Admin, Manager, Agent, and Viewer.

What happens if the bot cannot answer a question?

You configure a fallback action. Options include the AI searching your knowledge base and trying to answer, the conversation being handed off to a human agent, or a specific message being sent. The bot never leaves a customer without a response.

One Inbox. Multiple Agents. Complete Customer Journey.

All Your Customer Conversations.One Powerful Workspace.

Connect WhatsApp, Instagram, and Facebook in one place. Manage conversations, multiple agents, leads, CRM, orders, and AI-powered automation — from web or mobile.

Start 7-Day Free Trial Book a Demo

WhatsApp · Instagram · Facebook · CRM · Orders · AI Automation · Mobile

Loved and Trusted By Businesses Across Pakistan & UAE

See 12Bot In Action

Watch quick demos of WhatsApp sales, ad spend tracking, and 24/7 automation.

WhatsApp Sales Agent

Stop Wasting Ad Spend

Automate WhatsApp Sales

WhatsApp Sales Agent

Stop Wasting Ad Spend

Automate WhatsApp Sales

A Powerful Workspace That Works Everywhere

Manage conversations, agents, leads, CRM, orders, and AI automation — WhatsApp, Instagram, and Facebook in one place.

Your Inbox Before & After With 12BOT

Shared phones and tab-switching lose enquiries. 12BOT gives every chat an owner, a history, and a path to an order.

Scattered chats, missed sales

Shared phones and personal chats with no owner

WhatsApp, Instagram, and Facebook in separate apps

Slow replies after hours lose the enquiry

Orders and customer history live outside the chat

One workspace, clear ownership

One shared inbox with assigned agents

Every channel conversation in one workspace

AI replies instantly, then hands off to sales

CRM, source, and orders stay on the customer record

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Know Where Your Customers Come From.

A conversation is more valuable when you know how it started. 12BOT helps you understand the source of your customer conversations — whether they came through WhatsApp, Instagram, Facebook, campaigns, or other connected sources.

Follow the Customer Journey

Instagram / Facebook / Campaign
Customer Starts a Conversation
12BOT Captures the Lead
Customer Added to CRM
Sales Agent Takes Over
Order Placed

Know where conversations and customers are coming from, and connect the journey from first message to sale.

Every Conversation Becomes
A Customer Record.

Don't let valuable customer information disappear inside chat history. 12BOT connects conversations with customer data so your team has the context they need.

Customer Profile

Contact information

Complete conversation history

Lead source

Tags and segments

Orders and purchase history

Follow-ups and activities

Plans That Fit Your Automation Needs

Transparent pricing with powerful tools to help you scale. 7-day free trial on all paid plans.

Free

Rs 0 / month

Best for: trying Instagram and Facebook inbox before WhatsApp.

WHAT'S INCLUDED

1 Instagram account

1 Facebook page

500 messages / month

50 conversations / month

1 team seat

3 chat flows

25 products

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We Have Answers

Everything you need to know before starting a 7-day trial.

12BOT is an omnichannel workspace for WhatsApp, Instagram, and Facebook. Your team manages conversations, CRM, orders, and AI automation from one place — on web or mobile.

Stop Managing Conversations Across Five Different Places.

Bring your channels, team, CRM, orders, and automation together with 12BOT.

Start 7-Day Free Trial Book a Demo

All Your Customer Conversations.One Powerful Workspace.

Loved and Trusted By Businesses Across Pakistan & UAE

See 12Bot In Action

A Powerful Workspace That Works Everywhere

Your Inbox Before & After With 12BOT

Know Where Your Customers Come From.

Follow the Customer Journey

Every Conversation Becomes
A Customer Record.

Customer Profile

Plans That Fit Your Automation Needs

We Have Answers

Stop Managing Conversations Across Five Different Places.

Services

Company

Contact Us

All Your Customer Conversations.One Powerful Workspace.

Loved and Trusted By Businesses Across Pakistan & UAE

See 12Bot In Action

A Powerful Workspace That Works Everywhere

Your Inbox Before & After With 12BOT

Know Where Your Customers Come From.

Follow the Customer Journey

Every Conversation Becomes A Customer Record.

Customer Profile

Plans That Fit Your Automation Needs

We Have Answers

Stop Managing Conversations Across Five Different Places.

Every Conversation Becomes
A Customer Record.