WhatsApp, Instagram & Facebook. One Inbox.
Stop switching between apps. Manage every customer conversation from one workspace with your team.
Scattered chats miss follow-ups
Customers start on Instagram, continue on WhatsApp, then message the Facebook page. If those threads live in different apps, ownership disappears and follow-ups slip.
Every channel, one workspace
Part of the 12BOT workflow for this campaign.
Part of the 12BOT workflow for this campaign.
Part of the 12BOT workflow for this campaign.
12BOT unified inbox
Part of the 12BOT workflow for this campaign.
Assigned agent
Part of the 12BOT workflow for this campaign.
Customer record
Part of the 12BOT workflow for this campaign.
Capabilities that match this campaign
Unified history
See the conversation in one thread instead of hunting across apps.
Agent assignment
Give each chat an owner so two people do not reply at once.
AI plus human takeover
Automate routine replies, then take over when the sale needs a person.
CRM beside the chat
Source, notes, and orders stay next to the conversation.
Mobile access
Reply to assigned chats when you are away from the desk.
One inbox for every conversation
WhatsApp Sales Agent
Sales and support teams stop screenshotting chats into a group. The workspace already has the thread, the owner, and the customer.
We Have Answers
Objections we hear on this campaign.
WhatsApp, Instagram DMs, and Facebook Messenger in one shared inbox.
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Stop switching between apps. Manage every customer conversation from one workspace with your team.
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