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How to get help from the 12Bot team with a support ticket

Create a support ticket and chat with the 12Bot team.

What this video covers

Need a hand? Here is how to get help from the 12Bot team in just a few simple steps.

  1. From your dashboard, click Support in the side menu. The Support screen opens, where you can track and manage all your tickets.
  2. Click Create Your First Ticket. A window opens.
  3. Enter a subject, choose a category and a priority, and describe your issue.
  4. Click Submit Ticket. Your ticket opens in a conversation panel, where you can chat with the support team and they will help solve your query.
  5. Close the panel and your ticket appears in the list with its subject, category, priority, status and last update.

Need more help? Click New Ticket to create another one anytime.