Take Restaurant Orders on WhatsApp
Customers ask for menus, prices and delivery areas all day. 12Bot answers instantly and takes the order — with branch selection, cart and checkout — right in the chat.
The problem
Busy lines and messy order messages
Rush hours mean unanswered calls and chats. Orders typed in free text cause mistakes, and every branch handles things differently.
Built for food businesses
Menu as a catalog
Categories, items, images and prices managed in the dashboard.
Branch selection
Customers choose a branch and the order goes to the right kitchen.
Cart & checkout
Collect address, delivery time and notes with a checkout form you design.
Order statuses
Pending, confirmed, preparing, delivered — with customer notifications.
AI answers on chat and calls
Menu, timings and delivery-area questions answered from your own information, including by voice when Calling is enabled.
Promotions
Send approved WhatsApp campaigns for deals and new menu items.
From "hi" to a placed order
Customer says hi or "menu"
The bot greets them and asks for a branch.
Browses and adds items
Categories and items are shown with buttons and lists.
Checks out
Address and details are collected in the chat.
Kitchen confirms
The order lands in the dashboard; the status is updated and the customer informed.
Real-world example
A multi-branch food chain
A customer messages "I want to order". The bot asks which branch, shows the menu, confirms "2× Chicken Biryani – Rs. 450", takes the address and the order appears in the branch dashboard. Staff only press "Confirmed".
Business benefits
- Fewer missed orders during rush hours
- Cleaner orders with fewer mistakes
- Menu questions answered without staff time
Who it's for
- Restaurant chains
- Cloud kitchens
- Cafés and bakeries
- Catering businesses
Voice calling is enabled per account. Contact us to switch it on.
We Have Answers
Common questions about whatsapp for restaurants.
Yes. Branches are supported so customers choose a location and orders are routed accordingly.
Works great with
Try WhatsApp for Restaurants today
Menu, branch selection, cart and orders on WhatsApp — plus an AI that answers your calls.
No credit card required to begin.
