Appointments and Patient Questions on WhatsApp
Reception desks are flooded with calls about timings, doctors and bookings. 12Bot handles the routine requests so your team can focus on patients.
The problem
Phone tag and missed appointments
Patients call during busy hours, miss callbacks and forget appointments. Receptionists spend the day answering the same questions.
Designed for healthcare front desks
Appointment booking
Patients choose a doctor or service and a day, see open slots and confirm in chat.
Confirmations & reminders
Automatic confirmation messages and scheduled reminders before the visit.
Instant FAQs
Timings, departments, fees and directions answered from the information you provide.
Voice AI agent
An AI can answer WhatsApp calls with your clinic information and transfer to reception (when enabled).
Reception inbox
Staff take over any conversation, add private notes and assign chats to colleagues.
Patient broadcasts
Send approved announcements, such as new timings or camps, to opted-in contacts.
How a patient books
Patient messages the clinic
Or taps "Book an appointment".
Picks doctor, day and slot
Open slots are shown in the chat.
Gets a confirmation
The booking appears in the dashboard.
Receives a reminder
Before the appointment, automatically.
Real-world example
A clinic receptionist
The bot asks "Which doctor and which day?", shows four open slots for Tuesday and books 5:30 p.m. with a confirmation. The receptionist sees it in the dashboard without picking up a phone.
Business benefits
- Fewer calls to the front desk
- Fewer no-shows thanks to reminders
- Patients get answers outside clinic hours
Who it's for
- Clinics
- Hospitals
- Dental practices
- Diagnostic labs
- Specialist consultants
12Bot automates scheduling and general information. It does not give medical advice, and complex or sensitive conversations should be handed to your staff.
We Have Answers
Common questions about whatsapp for hospitals & clinics.
No. It is designed for bookings and general information that you provide. Anything clinical should be handed to your staff.
Works great with
Try WhatsApp for Hospitals & Clinics today
Self-service appointment booking, reminders and instant answers for patients — with your staff in control.
No credit card required to begin.
