Open a Full Store Inside WhatsApp
Customers browse your catalog, add to cart, give delivery details and order — without a website or app. Already have a store? Plug it in.
The problem
Orders by chat are messy
"Please send your address again." Orders typed into free text cause mistakes, and many small businesses have no website at all — yet every customer is on WhatsApp.
A complete in-chat shop
Built-in catalog
Products with images and prices, categories and multiple branches, all managed in the dashboard.
Cart & checkout in chat
Show categories, products, details, add to cart, view cart and place the order.
Checkout form builder
Choose what to ask — address, delivery time, notes — and drag to reorder.
Order management
Custom statuses such as pending, confirmed, preparing, delivered, cancelled, with customer notifications.
Bring your own store
Connect Shopify, WooCommerce or any custom catalog via API and 12Bot reads your live products.
AI shopping assistant
Customers ask "Do you have samosas?" and the AI answers and surfaces matching products.
How an order happens
Set up your catalog
Add products, categories and branches — or connect your store.
Enable a store flow
A ready-made template is included.
Customer orders in chat
They browse, add to cart and answer your checkout questions.
You fulfil it
The order lands in the dashboard; update its status and the customer is kept informed.
Real-world example
A food chain with several branches
A customer says "I want to order". The bot asks which branch, shows the menu as a list, confirms "2× Chicken Biryani – Rs. 450", collects the address and the order lands in the kitchen dashboard. Staff effort: pressing "Confirmed".
Business benefits
- Sell where customers already are — no website needed
- Fewer order mistakes thanks to structured checkout
- Works on top of your existing Shopify or WooCommerce store
Who it's for
- Restaurants & food
- Grocery & pharmacy
- Fashion & electronics
- Shopify / WooCommerce sellers
Shopify, WooCommerce and custom API connections need a one-time setup.
We Have Answers
Common questions about e-commerce on whatsapp.
No. The catalog, cart and checkout all live inside the WhatsApp chat.
Works great with
Try E-commerce on WhatsApp today
Catalog, cart, checkout and orders — a complete shop inside the chat.
No credit card required to begin.
