Which platforms are supported?

Shopify, WooCommerce and any custom catalog exposed over an HTTP API. Native 12Bot catalog is also available if you have no store.

What happens when I change a price?

Run a catalog sync and the updated prices are used in chat. You can run full or incremental syncs.

Orders placed in chat appear in the 12Bot Orders page with custom statuses, and you can notify customers as the status changes.

Growth & Commerce

Bring Your Entire Shopify or WooCommerce Catalog to WhatsApp

Already have an online store? Connect it once through its API and 12Bot reads your live products, categories, variants and prices — so customers can browse and order right inside the chat.

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2 stores

Shopify and WooCommerce, plus custom API

Variants

Prices, SKUs and stock levels included

Auto sync

Full and incremental catalog sync

The problem

Your catalog lives on the website — your customers live on WhatsApp

Retyping products into another system is slow and goes out of date the moment a price changes. Customers who message you want to see products now, not be sent to a link.

Capabilities

Your store, inside the chat

Connect via API

Link your Shopify or WooCommerce store, or any custom catalog over HTTP, from the Commerce settings.

Products, categories & variants

Names, prices, SKUs, variants and categories are read from your store — not retyped.

Stock-aware

Variant inventory quantities come through, so the catalog reflects what you actually have.

Full and incremental sync

Run a full catalog sync or refresh only what changed. Rate limits on the store API are handled with automatic backoff.

Browse, cart and order in chat

Customers browse categories and products, add to cart and place the order using the same WhatsApp checkout.

AI shopping assistant

Customers ask "Do you have this in blue?" and the AI answers from your live catalog.

How it works

From store to WhatsApp

Choose your catalog source

Enable Commerce and pick Shopify, WooCommerce or a custom API.

Connect with your store credentials

Add your store address and API access details securely.

Sync your catalog

Products, categories and variants are pulled into 12Bot.

Turn on the store flow

Customers can now browse and order on WhatsApp.

Real-world example

A fashion store on Shopify

The store connects Shopify, syncs hundreds of products with sizes and prices, and enables the store flow. A customer messages "show me kurtas", browses by category, picks a size, adds to cart and checks out — without leaving WhatsApp.

Business benefits

No double data entry — your store stays the single source of truth
Sell your whole catalog where customers already chat
Keep your existing store, checkout rules and workflow

Who it's for

Shopify stores
WooCommerce stores
Retailers with a custom catalog API
Fashion, electronics and grocery sellers

Shopify, WooCommerce and custom API connections need a one-time setup with your store API access.

Got questions?

We Have Answers

Common questions about shopify & woocommerce catalog sync.

No. 12Bot reads your products, categories and variants directly from your store through its API.

Keep exploring

E-commerce All features

Try Shopify & WooCommerce Catalog Sync today

Connect your Shopify or WooCommerce store and sell your whole catalog on WhatsApp.