One Inbox. Your Whole Team. Zero Repeats.
Stop trapping conversations on individual phones. Every customer chat lives in one live inbox, and any team member can step in with the full history in front of them.
The problem
Conversations trapped on personal phones
A customer who messages twice gets two different answers, and nobody knows who replied to whom. There is no history, no owner and no visibility.
Built for teams
Live conversations
See the customer's name, phone, latest message and unread count. New messages appear instantly.
Reply your way
Send text, images and voice notes — or approved templates once the 24-hour window has closed.
Take over, assign, transfer
Claim a chat, hand it to a teammate and leave private internal notes.
Bot steps aside
The bot pauses on handed-off chats so it never talks over your agent.
24-hour window indicator
See at a glance when WhatsApp's messaging window is open or closed.
Search & filters
Filter by assignee and status, with tags and a profile panel inside each chat.
From bot to human
Customer messages you
On WhatsApp, Instagram or Facebook.
The bot handles it
Until the customer asks for a person or the bot cannot help.
The chat enters the queue
It gets a Handoff status in the unassigned queue, or is auto-assigned.
An agent replies
From the dashboard or mobile app, then marks it Resolved.
Real-world example
A warranty claim at an electronics store
The bot rightly passes it on. An agent takes over, reads the private notes a colleague left earlier, resolves the claim and marks it resolved. A week later anyone can see the whole history in one place.
Business benefits
- Nothing falls through the cracks — every message is tracked
- Seamless switch from bot to human with no repeated questions
- Managers see all chats; agents see their own plus the unassigned queue
Who it's for
- Support teams
- Sales teams
- Agencies managing client accounts
- Any business with more than one person replying
We Have Answers
Common questions about shared inbox & handoff.
Yes. The shared inbox lets multiple agents view, get assigned to and reply to chats from the same WhatsApp number.
Works great with
Try Shared Inbox & Handoff today
One live inbox for the whole team, with a smooth bot-to-human handoff.
No credit card required to begin.
