Let Customers Book Themselves — Day or Night
The bot shows available slots, the customer picks one and it is booked. No phone tag, no double bookings.
The problem
Phone-call booking wastes everyone's time
Missed calls, interruptions and double-bookings cost appointments. Customers want to book at 11 p.m., not during office hours.
Booking, handled
Live slot availability
Show open slots for a service on a date, from 12Bot or your own scheduling system via integration.
Instant confirmation
The booking is recorded and a confirmation message goes out straight away.
Reminders & follow-ups
Schedule messages before the appointment to reduce no-shows.
Custom statuses
Confirmed, cancelled and your own statuses, managed from the dashboard.
Staff controls
List, confirm, update or cancel bookings from one screen.
Multi-location friendly
Works for single clinics or multi-branch service businesses.
How a booking works
Define your services
And where slot availability comes from.
Customer taps "Book"
A booking flow starts in the chat.
Choose service, date and slot
The bot shows open slots and the customer picks one.
Booked and confirmed
A confirmation goes out, with an optional reminder later.
Real-world example
A clinic receptionist
The bot asks "Which doctor and which day?", shows four open slots for Tuesday and books the 5:30 p.m. slot with a confirmation. The receptionist sees it in the dashboard without touching a phone.
Business benefits
- 24/7 self-service booking without phone tag
- Fewer no-shows with automated reminders
- Accurate calendar with fewer double-bookings
Who it's for
- Clinics
- Salons
- Gyms
- Consultants
- Tuition centres
- Home services
Pulling slots from your own scheduler needs a one-time API configuration.
We Have Answers
Common questions about bookings & appointments.
Slot availability can come from your own scheduling system through an API integration, which needs configuration. Named calendar integrations such as Google Calendar are not available yet.
Works great with
Try Bookings & Appointments today
Customers book their own slots in chat — confirmations and reminders included.
No credit card required to begin.
