Platform features

Everything You Need to Run Customer Chats on Autopilot

AI replies, visual flows, a shared team inbox, CRM, campaigns, WhatsApp store, bookings and voice calling — one platform for WhatsApp, Instagram and Facebook.

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19
Powerful features
One connected platform
3
Channels
WhatsApp · Instagram · Facebook
24/7
Instant replies
With human handoff
0
Lines of code
Visual, no-code setup
AI & Automation

Automate the conversation

AI Chat Assistant

Instant, accurate WhatsApp replies from your own business knowledge — day and night.

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Teach Your AI

Upload files, write Q&As or add your website — and the AI learns your business in minutes.

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Visual Flow Builder

Drag, drop and connect — build WhatsApp conversations without writing code.

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WhatsApp Voice AI Agent

An AI receptionist that answers WhatsApp voice calls with your real business knowledge.

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Team & Sales

Empower your team

Shared Inbox & Handoff

One live inbox for the whole team, with a smooth bot-to-human handoff.

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Lead Generation & CRM

Turn every chat into a scored lead on a drag-and-drop sales pipeline.

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Team Roles & Mobile App

Role-based logins for everyone, plus an iPhone and Android app with push notifications.

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Growth & Commerce

Grow and sell in chat

Bulk Messaging & Campaigns

Broadcast approved WhatsApp templates to thousands, with per-recipient delivery results.

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E-commerce on WhatsApp

Catalog, cart, checkout and orders — a complete shop inside the chat.

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Bookings & Appointments

Customers book their own slots in chat — confirmations and reminders included.

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Instagram & Facebook Automation

Comment-to-DM automation and DM bots for Instagram and Facebook — in the same inbox.

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Ads Attribution

See which Facebook and Instagram ad brought in each conversation and lead.

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Shopify & WooCommerce Catalog Sync

Connect your Shopify or WooCommerce store and sell your whole catalog on WhatsApp.

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Platform

Measure and connect

Analytics Dashboard

One screen showing messages, conversations, leads and campaign performance.

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Developer API & Integrations

API keys, webhooks and store connections so 12Bot fits the way you already work.

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WhatsApp Business App Coexistence

Use the WhatsApp Business app on your phone and 12Bot on the same number, with history synced.

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Industry Solutions

Made for your industry

WhatsApp for Real Estate

Qualify buyers and renters in chat, score every lead and hand the hottest ones to your agents.

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WhatsApp for Restaurants

Menu, branch selection, cart and orders on WhatsApp — plus an AI that answers your calls.

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WhatsApp for Hospitals & Clinics

Self-service appointment booking, reminders and instant answers for patients — with your staff in control.

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Got questions?

We Have Answers

Quick answers about what 12Bot can do.

WhatsApp (including multiple numbers), Instagram DMs and Facebook Messenger. 12Bot is not a website chat widget — customers chat in the apps they already use.

See every feature in action

Connect your WhatsApp, teach the AI your business and go live — most teams are running the same day.

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No credit card required to begin.