https://12bot.io/training-videos/how-to-connect-your-instagram-account-to-12bot-in-4-simple-steps/ https://img.youtube.com/vi/Po7SPEK8cLM/hqdefault.jpg How to connect your Instagram account to 12Bot in 4 simple steps Connect your Instagram account to 12Bot in four simple steps. 1. On your dashboard, find the Instagram card and click Connect Instagram. 2. Enter your Facebook password if prompted, then click Continue. 3. Confirm your account. Click Continue to use your previous settings, or Edit Settings to review your page selection. Need a different account? Choose Login to another account. 4. Back in 12Bot, your Instagram account shows a green connected status. That's it! Your Instagram account is now connected to 12Bot. https://www.youtube.com/embed/Po7SPEK8cLM 48 2026-11-03T13:10:45+00:00 yes https://12bot.io/training-videos/how-to-connect-your-facebook-page-to-12bot-in-4-simple-steps/ https://img.youtube.com/vi/_7ojroVRZSI/hqdefault.jpg How to connect your Facebook Page to 12Bot in 4 simple steps Connect your Facebook Page to 12Bot in four simple steps. 1. On your dashboard, find the Facebook card and click Connect Facebook. 2. Enter your Facebook password if prompted, then click Continue. 3. Confirm your account. Click Continue to use your previous settings, or Edit Settings to review your page selection. Need a different account? Choose Log into another account. 4. Back in 12Bot, your Facebook Page shows a green connected status. That's it! Your Facebook Page is now connected to 12Bot. https://www.youtube.com/embed/_7ojroVRZSI 48 2026-11-03T13:11:47+00:00 yes https://12bot.io/training-videos/how-to-reply-to-customers-from-one-inbox-in-12bot/ https://img.youtube.com/vi/lAD_rDxFdrU/hqdefault.jpg How to reply to customers from one inbox in 12Bot Keep every customer conversation moving from one inbox. 1. From your dashboard, click Conversations in the sidebar. Your inbox shows all your conversations. 2. Choose the lead you want to reply to. 3. Read the chat, type your message, then click Send. Your reply appears in the conversation. Respond promptly to keep your customers engaged. The contact panel shows their details, assignment and tags in one place, across WhatsApp, Facebook and Instagram. https://www.youtube.com/embed/lAD_rDxFdrU 49 2026-11-03T13:12:50+00:00 yes https://12bot.io/training-videos/how-to-add-a-lead-in-12bot-in-under-a-minute/ https://img.youtube.com/vi/QYFl1HocCPM/hqdefault.jpg How to add a lead in 12Bot (in under a minute) Keep your lead records organized in under a minute. 1. Open Leads in the sidebar, then click Add Lead. 2. Enter the phone number, name and email. Add a stage or tags if needed. 3. Check the details, then click Save Lead. Your lead is now added. 4. Click the eye icon to view the full details. Need to make changes? Use the Actions menu to edit or delete the lead. https://www.youtube.com/embed/QYFl1HocCPM 47 2026-11-03T13:14:05+00:00 yes https://12bot.io/training-videos/how-to-launch-a-whatsapp-flow-in-minutes-with-12bot-s-ready-made-templates/ https://img.youtube.com/vi/spBCuOF1Oj8/hqdefault.jpg How to launch a WhatsApp flow in minutes with 12Bot's ready-made templates Build and launch a flow in minutes using ready-made templates. 1. Open Flows in the sidebar, then click Create Flow. 2. Choose Browse Flow Templates and explore templates for different needs. Pick one that fits. You can edit it later. 3. Review the template and its steps, then click Use this template. 4. Want to test it first? Click Preview to see how it works. 5. Ready to publish? Click Set Live, then Yes, Go Live in the confirmation window. You're all set. Your flow is live and ready to use. https://www.youtube.com/embed/spBCuOF1Oj8 56 2026-11-03T13:15:08+00:00 yes https://12bot.io/training-videos/how-to-send-a-whatsapp-campaign-with-12bot/ https://img.youtube.com/vi/YKoRr3i6kSQ/hqdefault.jpg How to send a WhatsApp campaign with 12Bot Send a template campaign to your contacts. 1. From your dashboard, open Messaging and choose Send. 2. Select an approved template, then continue. 3. Choose your recipients: enter phone numbers, upload a CSV, or select a past campaign. 4. Map the values for your template, then continue. 5. Review the message preview before you proceed. 6. Send your campaign now, or schedule it for later. https://www.youtube.com/embed/YKoRr3i6kSQ 40 2026-11-03T13:15:53+00:00 yes https://12bot.io/training-videos/how-to-create-a-whatsapp-message-template-in-12bot/ https://img.youtube.com/vi/7Mv_wumAGqg/hqdefault.jpg How to create a WhatsApp message template in 12Bot Create a WhatsApp message template and submit it for approval. 1. From the dashboard, open Messaging, then Templates. 2. Click Create Template. 3. Choose a preset that fits your message. 4. Add your message details and sample values, and check the live preview. 5. Click Submit for approval. Your template has been submitted. Pending means Meta is reviewing your template. Once Meta approves it, you can send it to your customers. https://www.youtube.com/embed/7Mv_wumAGqg 51 2026-11-03T13:17:05+00:00 yes https://12bot.io/training-videos/how-to-get-help-from-the-12bot-team-with-a-support-ticket/ https://img.youtube.com/vi/oYNJtgtXlFU/hqdefault.jpg How to get help from the 12Bot team with a support ticket Need a hand? Here is how to get help from the 12Bot team in just a few simple steps. 1. From your dashboard, click Support in the side menu. The Support screen opens, where you can track and manage all your tickets. 2. Click Create Your First Ticket. A window opens. 3. Enter a subject, choose a category and a priority, and describe your issue. 4. Click Submit Ticket. Your ticket opens in a conversation panel, where you can chat with the support team and they will help solve your query. 5. Close the panel and your ticket appears in the list with its subject, category, priority, status and last update. Need more help? Click New Ticket to create another one anytime. https://www.youtube.com/embed/oYNJtgtXlFU 2026-11-05T19:08:12.359Z yes https://12bot.io/training-videos/how-to-view-and-add-contacts-in-12bot/ https://img.youtube.com/vi/1MD4R8lwRvE/hqdefault.jpg How to view, filter and add contacts in 12Bot Keep every contact in one place. Here is how to view and manage your contacts with 12Bot. 1. From your dashboard, expand the Messaging menu, then click Contacts. This is your contact book. Each contact shows the phone number, name, tags, source and the date it was added. 2. To find someone, use the filters to sort by source: Manual, CSV file, API Single, API Bulk or Webhook. 3. To add a contact yourself, click Add Contact. Enter the phone number, name, email and tags. 4. Click Add Contact to save. You can now view, filter and add contacts in just a few simple steps. https://www.youtube.com/embed/1MD4R8lwRvE 2026-11-05T19:08:11.593Z yes https://12bot.io/training-videos/how-to-build-and-manage-your-lead-pipeline-in-12bot/ https://img.youtube.com/vi/BmAihaHMKMk/hqdefault.jpg How to build and manage your lead pipeline in 12Bot Every sale starts with a clear process. Build and manage your lead pipeline with 12Bot. 1. From your dashboard, open Leads in the sidebar, then click Pipeline Manager. You'll find a ready-made default pipeline with stages like New, Contacted, Qualified, Converted and Lost. 2. To make your own, click New Pipeline. A fresh pipeline is created for you. Give it a name. 3. Click Add Stage to add a stage to your pipeline. Name each stage and mark the ones that mean won or lost. 4. When everything looks right, click Save Pipeline. Your pipeline is saved, and every lead now moves through the stages you designed. https://www.youtube.com/embed/BmAihaHMKMk 2026-11-05T19:08:10.747Z yes https://12bot.io/training-videos/how-to-schedule-instagram-posts-and-manage-comments-in-12bot/ https://img.youtube.com/vi/GU7GZqSg_xk/hqdefault.jpg How to schedule Instagram posts and reply to comments in 12Bot Plan your Instagram posts and reply to comments all in one place with the 12Bot content screen. 1. Make sure your Instagram channel is selected at the top, then click Content in the side menu. The content screen shows every post from your Instagram account, with analytics for total posts, engagement, likes and comments. 2. Click Sync Media to bring in your latest posts. 3. Use the date filter to sort posts by today, yesterday, the last 7 days or the last 30 days, or pick a custom range. 4. To reply to a comment, click a post. A window opens showing how many people commented, and you can reply to each one right there. 5. To schedule a post, switch from Posts to Schedule Content. A calendar opens where you can plan by month or by week. 6. Click the date you want. In the window that opens, write your caption, add your photo or video and choose the time. 7. Click Schedule Post. Your post is scheduled. Click it any time to edit or delete it. Everything stays in one simple place. https://www.youtube.com/embed/GU7GZqSg_xk 2026-11-05T19:08:09.917Z yes https://12bot.io/training-videos/how-to-build-an-instagram-and-facebook-automation-in-12bot/ https://img.youtube.com/vi/33drCstLM0k/hqdefault.jpg How to build an Instagram and Facebook automation in 12Bot Build an automation so your Instagram and Facebook reply for you, in just a few simple steps. 1. From your dashboard, open the channel switcher and choose Instagram, then click Automations in the side menu. You can see your ready-made and custom automations. Search by name or filter by status, and use More Filters to narrow by scope, trigger, action and follow gate, or to sort the list. 2. For a quick start, click Automation Template and pick a ready-made one. It opens the editor with actions already filled in. 3. Or click New Automation, choose From Scratch, then click Create New Automation. 4. Give your rule a name, choose its scope and add keywords. 5. Add an action, such as a comment reply. 6. Click Create Rule. Your automation is live and its status is Active. Use the Copy, Delete and Details buttons to manage it, or click New Automation to build another. https://www.youtube.com/embed/33drCstLM0k 2026-11-05T19:02:02.414Z yes https://12bot.io/training-videos/automate-customer-replies-with-12bot/ https://img.youtube.com/vi/UGXfk4x1Ur0/hqdefault.jpg Automate Customer Replies with 12bot Automate Customer Replies with 12bot https://www.youtube.com/embed/UGXfk4x1Ur0 2026-10-08T12:47:44.611Z yes https://12bot.io/training-videos/turn-your-social-media-into-sales-agent/ https://img.youtube.com/vi/WD39hRR2fU8/hqdefault.jpg Turn Your Social Media into Sales agent Turn Your Social Media into Sales agent https://www.youtube.com/embed/WD39hRR2fU8 2026-10-08T12:46:44.796Z yes https://12bot.io/videos/ https://12bot.io/short-poster-image-172.webp WhatsApp Sales Agent See how the 12BOT WhatsApp sales agent answers customers, qualifies leads and books sales around the clock. https://www.youtube.com/embed/SKhiVfmZWTE yes https://12bot.io/short-poster-image-173.webp Stop Wasting Ad Spend Stop wasting ad spend: see which ads and campaigns bring real WhatsApp conversations and sales, tracked in 12BOT. https://www.youtube.com/embed/iZyqFTdIgRQ yes https://12bot.io/short-poster-group-18.webp Automate WhatsApp Sales Automate WhatsApp sales with 12BOT: instant replies, follow-ups and a shared team inbox for your business. https://www.youtube.com/embed/diUPqN-BdyQ yes